SHIPPING, DELIVERY & RETURNS POLICY
L’Isola Saporita
At L’Isola Saporita, we want you to enjoy a simple, transparent and secure shopping experience. This policy explains how we process orders, arrange deliveries, and handle returns and refunds in accordance with applicable Italian and European consumer protection laws.
For assistance, please contact us at **lisolasaporita@gmail.com** or call 091 652 8539.
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1. Order Processing
Orders are normally processed within 1 business day after order confirmation, excluding Saturdays, Sundays and public holidays.
Processing times may vary during busy periods, when products are temporarily unavailable, or in exceptional circumstances. We will inform customers of significant delays where appropriate.
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2. Shipping Within Italy
Our standard shipping fee within Italy is currently listed as €10.00 per order, unless a promotion or a different rate is expressly displayed at checkout.
The applicable shipping cost will be shown during checkout before the customer confirms the order.
Delivery is normally estimated at approximately 48 hours from dispatch. This is an estimate, not a guaranteed delivery time, and may vary due to courier delays, remote destinations, public holidays or other circumstances.
Unless otherwise agreed, delivery will take place without undue delay and within the time limits required by applicable law.
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3. International Shipping
L’Isola Saporita offers international shipping to selected destinations, subject to product availability, destination requirements and shipping restrictions.
As international shipping costs and delivery conditions vary depending on the destination country, parcel weight and dimensions, and the type of products ordered, please contact us before placing your order to confirm whether we ship to your country and to request a shipping quote.
You can contact us using the following details:
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Email: lisolasaporita@gmail.com
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Telephone: 091 652 8539
We will confirm the availability of international shipping and communicate the applicable shipping costs and estimated delivery times before the order is finalised.
Some destinations may be excluded due to customs requirements, local regulations or courier restrictions.
Certain products, including food, perfumes, cosmetics and items containing substances subject to transport restrictions, may not be eligible for shipment to every destination. We will assess these restrictions on a case-by-case basis.
For deliveries outside the European Union, customs duties, import taxes and other charges may apply. Any applicable charges not included in the advertised price or shipping fee will be handled in accordance with the rules applicable to the destination and the information provided before purchase.
International delivery times are estimates and may be affected by customs inspections and other factors beyond our control.
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4. In-Store Collection
Customers may select collection from our store, where this option is available at checkout.
L’Isola Saporita
Via Vittorio Emanuele, 504
90134 Palermo (PA), Italy
Please wait for confirmation that your order is ready before visiting the store. Collection is subject to store opening hours and any conditions communicated at checkout.
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5. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as reasonably possible at **lisolasaporita@gmail.com**.
Please include your order number, a description of the issue and, where possible, photographs of the item and its packaging.
Prompt notification helps us investigate and resolve the issue efficiently. However, failure to report a problem within 12 or 24 hours does not, by itself, remove any rights you may have under applicable consumer protection laws.
We will assess your request and explain the available remedies in accordance with the applicable legal requirements.
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6. Right of Withdrawal for Online Purchases
If you purchase as a consumer, you generally have the right to withdraw from an online purchase within 14 days of delivery, without giving a reason, subject to the exceptions established by law.
For orders containing multiple items delivered separately, the withdrawal period generally starts when the final item is delivered, in accordance with applicable law.
To exercise your right of withdrawal, send us a clear statement of your decision by email to **lisolasaporita@gmail.com**, including your order number and the items you wish to return. You may also use the statutory model withdrawal form, although its use is not mandatory.
You must send the goods back without undue delay and, in any event, within 14 days of notifying us of your withdrawal.
Unless we agree to cover the return costs or have failed to provide the information required by law, the direct cost of returning the goods is generally the customer's responsibility.
You may be responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning, as provided by law.
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7. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to every product. Specific statutory exceptions may apply, including the following where the relevant legal conditions are met:
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Perishable food or goods that may expire rapidly: Products liable to deteriorate or expire quickly.
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Sealed goods unsuitable for return for health protection or hygiene reasons: Such goods may be excluded from withdrawal when sealed and subsequently unsealed after delivery, where the legal requirements are met.
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Personalised or made-to-order products: Goods made to the customer's specifications or clearly personalised.
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Other statutory exceptions: Additional exceptions may apply depending on the nature of the product and the circumstances of the sale.
Perfumes, cosmetics, diffusers and similar products are not automatically excluded from withdrawal simply because they belong to these categories. The applicable exception must be assessed according to the product's characteristics, any seal and the conditions established by law.
These exceptions do not remove a customer's statutory rights where a product is defective, damaged or not in conformity with the contract.
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8. Refunds
Where a valid right of withdrawal is exercised, we will reimburse payments received, including the cost of the least expensive standard delivery option offered, in accordance with applicable law. Additional delivery costs resulting from the customer's choice of a more expensive delivery method will not be reimbursed where the law permits this exclusion.
Refunds will be made without undue delay and no later than 14 days after we are informed of the withdrawal. Where permitted by law, we may withhold the refund until we have received the returned goods or the customer has supplied evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed, without additional fees to the customer.
For defective, damaged or non-conforming products, available remedies will be determined by applicable law and are not limited to any voluntary refund or exchange options described in this policy.
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9. Legal Guarantee of Conformity
Products sold to consumers are covered by the statutory legal guarantee of conformity under the Italian Consumer Code.
Where a product does not conform to the contract, consumers may be entitled to the remedies provided by law, including repair or replacement and, where the legal requirements are met, a price reduction or termination of the contract.
Nothing in this policy limits or replaces a consumer's statutory rights.
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10. Contact Details
For questions about shipping, delivery, returns, refunds or orders, please contact us:
L’Isola Saporita
Via Vittorio Emanuele, 504
90134 Palermo (PA), Italy
Email: lisolasaporita@gmail.com
Telephone: 091 652 8539
We will handle requests as promptly as reasonably possible and within any applicable statutory deadlines.
TERMS & CONDITIONS OF SALE
L’Isola Saporita
Last updated: 27 October 2026
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1. Seller Information
This website, available at www.lisola-saporita.com, offers online sales of souvenirs, gifts, food products, perfumes, home fragrances, accessories and other products sold by L’Isola Saporita.
The seller is:
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Trading name: L’Isola Saporita di Lo Cascio Giuliana
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VAT number (Partita IVA): 05338670820
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Email: lisolasaporita@gmail.com
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Telephone: 091 652 8539
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Store address: Via Vittorio Emanuele, 504, 90134 Palermo (PA), Italy
All missing identification details must be completed before these Terms & Conditions are published.
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2. Scope and Application
These Terms & Conditions govern purchases made through the L’Isola Saporita website.
They apply to purchases made by consumers and, where relevant, by customers acting in the course of their business or professional activities.
A consumer is a natural person purchasing for purposes outside their trade, business, craft or profession.
Consumer contracts are subject to the mandatory provisions of the Italian Consumer Code, the Italian Civil Code and applicable Italian and European legislation.
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3. Product Information
We aim to ensure that product descriptions, photographs and other information on our website are accurate and up to date.
Images are provided for illustrative purposes. Minor variations in colour or presentation may occur, provided that the essential characteristics of the product supplied remain consistent with the description.
Relevant product information, including dimensions, materials, ingredients, instructions for use, warnings and other applicable characteristics, is provided on the relevant product page where required.
For handmade or decorative items, any material variations relevant to the purchasing decision will be communicated where appropriate.
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4. Food Products
For food products sold online, L’Isola Saporita provides the mandatory information required by applicable law, including ingredient and allergen information and other details relevant to the product category.
Unless a specific legal exception applies, mandatory food information must be available before the purchase is completed. All required information must be available at the time of delivery.
Customers should carefully read product labels, ingredient lists, allergen information, storage instructions, expiry dates or best-before dates, and any applicable warnings before consuming a product.
Food products are stored, handled and sold in accordance with the applicable requirements.
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5. Perfumes, Cosmetics and Home Fragrance Products
Perfumes, diffusers, cosmetics and other products subject to specific regulatory requirements are marketed and shipped in accordance with applicable legislation.
Customers must follow the manufacturer's instructions, directions for use and safety warnings supplied with each product.
Returns of these products are governed by applicable law and our Shipping, Delivery & Returns Policy. Any exclusion from the right of withdrawal applies only where the relevant statutory requirements are met.
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6. Prices, Taxes and Additional Charges
All prices are displayed in euros.
Prices and applicable taxes are presented on the relevant product page and during checkout, in accordance with the seller's applicable tax arrangements and the transaction concerned.
Before confirming an order, customers will be shown the total price of the products, applicable delivery charges and any additional costs that must be disclosed before purchase.
For international orders, applicable customs duties, import taxes and other charges will be handled in accordance with the relevant laws and the shipping conditions communicated before purchase.
We reserve the right to change prices for future purchases. Changes will not affect orders already validly concluded, except where permitted by law.
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7. Orders and Formation of the Contract
To place an order, customers select their products, add them to the shopping cart, provide the information required for delivery and choose from the available payment methods.
Before submitting the final order, customers must be able to review their selected products, quantities, total price, shipping charges and other essential purchase details.
Submitting an order using the final order button constitutes a purchase request with an obligation to pay, as indicated during checkout.
An automated order acknowledgement confirms receipt of the order request. The contract is concluded according to the acceptance procedure disclosed during checkout and in the confirmation sent to the customer.
Customers will receive order confirmation and contractual information on a durable medium, such as email, as required by law.
If an obvious pricing error, product unavailability or payment issue arises, we may contact the customer to resolve the matter. Any cancellation or refund will be handled in accordance with the customer's legal rights.
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8. Product Availability
Product availability is indicated on the website where possible.
If an ordered product becomes unavailable after the order is placed, we will inform the customer and explain the available options, including reimbursement of any amount paid for the unavailable product where applicable.
We will not substitute a different product without the customer's agreement, except where otherwise permitted by law.
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9. Payment
Payment must be made using one of the methods offered during checkout.
Customers must provide accurate information and use payment methods they are legally authorised to use.
Payment processing may be handled by external payment service providers under their applicable terms and security procedures.
Orders will be processed in accordance with the conditions communicated during checkout and once the applicable payment requirements have been satisfied.
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10. Shipping, Delivery and Collection
Shipping methods, delivery charges, estimated delivery times and in-store collection arrangements are described in our Shipping, Delivery & Returns Policy.
Unless otherwise agreed, delivery must take place without undue delay and within 30 days of the conclusion of the contract, in accordance with applicable law.
If delivery does not take place within the agreed or legally required period, consumers may exercise the remedies provided by the Italian Consumer Code, including, where applicable, granting an additional period for delivery and subsequently terminating the contract.
The risk of loss of or damage to goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, subject to the exceptions established by law.
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11. Right of Withdrawal
Consumers who purchase online generally have the right to withdraw from the contract within 14 days without giving a reason, subject to statutory exceptions.
The withdrawal period starts on delivery of the goods or, for an order consisting of multiple goods delivered separately, on delivery of the final item, in accordance with applicable law.
Instructions for notifying us of a withdrawal, returning products and obtaining a refund are provided in our Shipping, Delivery & Returns Policy.
Statutory exceptions may apply, including to rapidly perishable goods, personalised products and certain sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.
Nothing in these Terms & Conditions restricts mandatory consumer rights.
Where required by law, customers will be able to exercise their right of withdrawal through the appropriate online withdrawal mechanism.
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12. Legal Guarantee of Conformity
Sales to consumers are covered by the statutory legal guarantee of conformity under the applicable provisions of the Italian Consumer Code.
The seller is responsible for a lack of conformity that exists at the time of delivery and becomes apparent within the statutory guarantee period.
Where a product does not conform to the contract, consumers may be entitled to the remedies provided by law, including free repair or replacement and, where applicable, a price reduction or termination of the contract.
The remedies available depend on the nature of the problem and the conditions established by law. The statutory guarantee is not replaced or excluded by any additional commercial guarantee.
To report a problem, customers may contact lisolasaporita@gmail.com, providing their order number and a description of the issue.
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13. Digital Products
If digital content or digitally supplied products are offered through the website, the specific statutory provisions applicable to those products will apply.
Information about functionality, compatibility, delivery methods and any relevant restrictions must be communicated before purchase.
Where the law requires the consumer's express consent to begin supplying digital content during the withdrawal period and acknowledgement of the resulting loss of the withdrawal right, those consents and acknowledgements will be obtained separately and in a legally compliant manner.
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14. Liability
L’Isola Saporita takes reasonable measures to keep the website accessible and up to date.
However, we cannot guarantee that the website will be entirely free from technical interruptions, software errors or temporary unavailability.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited, including rights relating to product conformity, product safety and statutory consumer protection.
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15. Personal Data Protection
Personal data collected during browsing, order processing, payment and delivery is processed in accordance with applicable data protection legislation.
Full details about the purposes and legal bases of processing, retention periods, recipients and the rights of individuals are provided in the website's Privacy Policy.
The Privacy Policy must be available separately from these Terms & Conditions.
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16. Customer Service and Complaints
For questions, complaints or requests concerning orders, deliveries, returns or legal guarantees, customers may contact:
Email: lisolasaporita@gmail.com
Telephone: 091 652 8539
Address: Via Vittorio Emanuele, 504, 90134 Palermo (PA), Italy
Please include your order number and a clear description of your request to help us handle the matter efficiently.
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17. Governing Law and Disputes
These Terms & Conditions are governed by Italian law, without prejudice to any mandatory consumer protections that apply under the law, including relevant provisions of the consumer's country of residence where applicable.
The competent court for disputes involving consumers will be determined in accordance with the applicable mandatory jurisdiction rules.
Where available and applicable, the parties may also use an alternative dispute resolution procedure through a competent body.
The choice of Italian law does not waive any mandatory protections available to consumers under applicable law.
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18. Amendments to These Terms
L’Isola Saporita may update these Terms & Conditions for legal, organisational or commercial reasons.
The version applicable to an individual purchase is the version made available to the customer when the contract is concluded, subject to mandatory legal updates and any subsequent agreement validly entered into.
Updates will be published on the website with the relevant revision date.
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19. Final Provisions
If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms & Conditions should be read together with the Shipping, Delivery & Returns Policy and the website's Privacy Policy.
Mandatory consumer rights under applicable law prevail over any conflicting provision in these Terms & Conditions.